Description

• Directs and leads the Event Services (Banquets), Event Services Set-Up, and Event Services (Banquet) Beverage departments, working closely with Events Management (Catering and Convention Services) and other Hotel Operations departments.
• Coach and motivate employees in achieving exceptional guest service results and department engagement.
• Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors.
• Ability to quickly understand and respond to complex business matters.
• Ability to impact and achieve Meeting Planner satisfaction scores.
• Ensure proactive communication and client changes are executed appropriately by reviewing Banquet Event Orders daily.
• Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications.
• Responsible for proactively reviewing staffing and equipment needs.
• Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set-Up Floor, and Beverage.
• Responsible for developing innovative and creative décor for the Banquet function space.
• Responsible for short and long-term banquet functions in the front and back of the house.
• Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement.
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
• Performing daily walk-throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Ability to develop ideas for special events and holiday functions.

• 3-5 years in F&B and/or Event Operations Management leadership role, Banquet experience preferred
• Full-Time Management Position that requires full flexibility, including the ability to work weekends and holidays, and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail-oriented, and organized
• Hotel or equivalent experience and a thorough understanding of all levels of banquet service