Description

Summary

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.

Salary starting at $63,000 commensurate with experience.

Position Overview: The Event Planning Manager is responsible for the planning and coordination of all group related activities. The EPM will act as the primary liaison between the client and the staff of the property, with the focus on meeting and exceeding client expectations with every interaction to ensure that our clients leave happy.

Job Functions & Responsibilities:

• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action. Always remaining one step ahead of the client in anticipation of their needs. Guarantee that each client's expectations, requirements and request are being met prior to arrival and throughout their visit.
• Attain service scores related to client satisfaction score.
• Respond to client exit interviews and meeting planner evaluations as appropriate. Address all client concerns as they develop ensuring instant appeasement.
• Ensure all functions are checked prior to client's arrival guaranteeing all details are in agreement to client's requirements and hotel standards. Meet with the appropriate staff prior to the function to ensure any deficiencies are corrected by respective personnel.
• Communicate with clients via telephone contact, written correspondence, and in person, our policies and procedures as they relate to the coordination of their events.
• Ensure that all necessary information is obtained from the client in a timely and accurate manner. Ensure all communication to other departments is produced accurately and on time. Communicate the following requirements to all of the appropriate departments according to the prescribed standard operating procedures:
• Rooming List, Room Pick Up, Review Attrition, Upsell hotel services and push revenues.
• Meeting Room Set-Ups, Set by and Refresh times.
• Food and Beverage Requirements, Audio Visual Requirements, Recreational Requirements, Billing Information, Transportation Requirements, any additional tasks/information as deemed necessary.
• Conducting Pre- and Post Con.
• Maintain client files, making sure they are kept organized and current with all information.
• Ensuring that all information is complete, accurate and distributed in a timely manner to all departments. Review distribution of in-house reports such as the Weekly Distribution, Daily Event Sheet, and Daily Change log to ensure consistency and completeness of information.
• Communicate effectively with Operational Departments to ensure that the standards are met and that contractual obligations (written and verbal) are fulfilled.
• Preside/attend weekly-designated meetings, such as Resume Review and EO.
• Communicate operational problems as they arise.
• Exemplify a positive attitude and lead by example. Foster and promote a cooperative working climate maximizing employee morale.
• Assist any department as is necessary due to business levels, which may require physical activity.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills.
• A minimum of 1-3 years of hotel event sales/event planning or comparable experience.
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment.
• Ability to work a flexible schedule including weekends and holidays.
• Ability to lift, carry, push and pull a moderate amount of weight.
• Bachelor's degree of hotel management or equivalent.
• Strong organizational skills.
• Excellent communication skills and proficient in computer skills and Microsoft Office Suite.

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Full Time Benefits:

• Medical/Dental/Vision Insurance
• Health Savings Plan and Flexible Savings Plan with Medical Coverage
• Colleague Discounted Room Rates
• 12 Complimentary Room Nights (based on availability)
• Paid Time Off
• 2 Floating Holidays
• 8 Paid Holidays
• Growth Opportunities
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
• Employee Stock Purchase Plan (5% discount)
• Complimentary Parking
• Complimentary Meal During Each Shift
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount

This application window is anticipated to be open at a maximum of 30 days from January 14, 2025 -February 14, 2026 or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit careers.hyatt.com to apply.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.